We will be able to accept cancellation requests any time before
we ship your order.
Unfortunately we cannot cancel orders once the shipment is
out of our warehouse for delivery.
A cancelled order will result in a credit to
the users credit card/account.
Refunds will be processed in a form of credit to
their Credit Card / Net Banking / Debit Card Account within standard operating
We understand returns are inevitable while shopping online..!
in the event the product is not what you expected,
please write into email@example.com
or call our customer service and we will arrange for pickup.
please do intimate us within 3 days of receiving the product for a hassle free
Transportation cost to return the product will be borne
by us. Once we receive the product we will process you return and credit your
To return a product
Send a mail to firstname.lastname@example.org
or call our helpline with your order number
Following your correspondence,
you will receive a mailing address where you will need to ship the product
along with the return ID that will be mentioned in the mail.
Please put the product in
its original packaging and seal it well and wait for our courier
guy to pick the product.
In case we can't arrange for a
pick up, you can ship it back to us. We will reimburse the shipping
charges against the original receipt.
Send an email to email@example.com with
the tracking number
Once the product has reached us
and it is inspected to be free from any defect, your money will be
credited to the account from which payment was made.
For Cash on Delivery, we will
refund the money through cheque or online transfer
Exceptions to return
There are certain scenarios where it is difficult for us to
Return request is made outside
the specified time frame (3 Days from receipt of product, including
Sundays and public holidays).
Anything missing from the
package you've received including price tags, labels, original packing,
freebies and accessories.
Product is damaged due to
misuse or Incidental damage.
Products with tampered or
missing serial numbers.
All returns which are not valid will not be accepted and will be
sent back. We will keep you updated on the status of your return at each step,
When we validate your return, we send you a return authorization mail.
closure of your refund, we send you a closure mail. Given the nature of our
products, we reserve the sole discretion to provide the resolution to any
situation as we deem fit. Each return or exchange request is handled on a case
by case basis.
Refunds will be processed through the same online mode in 10-15